Changing practice is personal. It doesn’t happen through edict or mandate. Changing practice requires ongoing respectful dialogue. It requires clear vision, data-driven analysis and the support of a dedicated team. Changing practice takes longer that you think it will. In this example, we recognize the power of a partnership in this challenging and important work.
Senior Value Engineer Luca Boi applies the Lean concept of waste to health care and explains how learning to see the “Seven Wastes” can help focus your efforts.
Whether it means patients’ “experience”, patients’ “satisfaction” or “patient-centered”, service reflects the patients’ perspective.
Director of Patient Experience Mari Ransco and Chief Medical Officer of Ambulatory Health Richard Orlandi give a primer on the future of exceptional patient experience at University of Utah Health.
mEVAL is the system U of U Health uses to collect patient-reported outcomes (PROs). Of course, it’s what we do with the data that matters. mEVAL analytics team lead Josh Biber and cardiologist Josef Stehlik share how measuring PROs in the Cardiovascular Center is changing the ways clinicians treat and care for patients.
As the director of nursing at Huntsman Cancer Hospital, Sue Childress shares her passion for improvement with a team of hundreds of nurses and HCAs. Learn how a cape and hat inspired Childress’ nursing career, and a passion for cultivating innovation.
General Surgery resident Josh Bleicher spent a year exploring opioid prescribing patterns in patients discharged after elective surgery. What did he find? We need a more patient-centered approach to opioid prescribing.
Thinking about teams differently did more than improve our inpatient discharge process. It gave everyone a shared vision: every single patient in the right bed, at the right time. Patients now leave the hospital earlier, all while monthly discharges have increased. Tracey Nixon, director of capacity management, shares how they did it.
Palliative care teams focus on treating the symptoms and stress of serious illness. Nate Wanner, Associate Medical Director of U of U Health’s Palliative Care Program, discusses how palliative care not only improves the quality of a patient’s life, but supports other clinical teams in one of the most challenging (and rewarding) parts of caring for people: having hard conversations.
Can improvement science help with New Year’s resolutions? Try using this handy SMART goal generator to create concrete, clearly defined SMART goals to set yourself up for success.
In 2011, Utah’s Intermediate Care Unit (IMCU) decided to improve patient safety through a new approach: engage the entire team in identifying and implementing the improvement. Clinical Operations Director Trell Inzunza shares the 4-step process that engaged the entire team to improve.
Waiting is such a firmly entrenched feature of health care that it is often expected. The solution starts with the team. Orthopaedic athletic trainer Ian Crossett details the 4-step, team-driven process that sends a message of respect for everyone: provider, patient and team.
