Patrice Hicks shares her personal story of struggles and loss during the pandemic, and her glimmer of hope for the future.

Microaggressions commonly occur in medical settings creating psychologically unsafe environments of learning, working, and healing. Pediatricians Reena Tam and Margie Diaz-Ochu share how clinician-educators can cultivate awareness and practical tools to create safer, braver spaces in the moment.

University of Utah School of Dentistry student Lauren Kvam shares a personal story of her struggles from last year, and her hope for brighter days.

The Resiliency Center's Jean Whitlock and Megan Call provide a step-by-step guide for infusing frequent and efficient storytelling into your workday.

While many people run away from loss and grief, Katherine Supiano, director of caring connections, embraces it and those going through it. With the help of her community, she facilitates healing through compassionate support systems, evidence-based training, and emotional validation.

Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.

Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.

Chief Wellness Officer Amy Locke shares practical strategies for leaders to address the real tension we’re feeling between the desire to take a break and the increasing workload.

Patient relations specialist Terri Berg shares her personal story of heartbreaking loss and struggles from last year, and how the support of her team helped her through it.

For patients, interpersonal and communication skills are the primary indicator of the provider’s competence and expertise. In this article, Graham Walker, Jeff Elton, Erin McCormack, Nickole Canfield, and Mari Ransco outline widely regarded best practices and resources for webside communication.

Simulation Center director Madeline Lassche shares her personal story of grief and struggle from last year, and how the support of her family and team members has guided her through it all.