Dr. Kyle Bradford Jones examines the Netflix algorithm for user preference as a model for developing provider selection tools that match patient values with their care needs.
In Ghana, Value Engineer Cindy Spangler, surgeons Kate Smiley and Marta McCrum found that patient safety rests on simple ideas that are hard in practice.
Organizing around patient needs isn’t easy. It involves changing traditional reporting relationships and patterns of care delivery. Over nearly 20 years, UNI’s HOME Program has refined how the team works together to deliver better care for some of our most vulnerable patients. Now the nation is learning from these frontline leaders.
Utah’s Chief Medical Quality Officer Dr. Bob Pendleton shares his sister's experience navigating cancer care and challenges the idea of what it means to be a doctor: What if we were committed to understanding what matters to our patients, and then we used that information to improve care?
We asked Zac Watne, Utah’s payment innovation manager (he gets paid to understand the volatile world of payment reform) to give us a primer on “bundles.” Regardless of change happening in health care, thought leaders predict that payment reform, and specifically bundled payments, are here to stay. Why? Bundles deliver care with improved outcomes at a lower price all over the United States. In this post, Zac predicts the future of bundles.
Process mapping is easy. But also hard. This is a common conundrum with value improvement. Here's part 1 of 4, wherein rules are distinguished from guidance.
It’s part 2 of 4 in our series on process mapping. This post is about the reasons to build a process map. They’re inexpensive and so very often bear fruit for your effort.
It’s the third consecutive post in the Dojo’s summer of process mapping. Today I discuss 4 common facilitation issues LSS practitioners can avoid prior to, and during a mapping effort.
The hard work of improving value includes leading and engaging a team. Two improvers, Emily Carlson and Dr. Lauren Wood, share how they kept their teams engaged throughout a long (and sometimes inconclusive) improvement process.
It’s post 4 of 4 in the Dojo’s process mapping series, which means summer is almost over. Today’s post is a listicle of technical items to watch for in your process map.
Dr. Kyle Bradford Jones describes how UNI’s HOME program solves its biggest problems and prevents patient burnout by asking patients for actionable input. The HOME program designs improvements with patients, rather than for patients.
Want to show your new employees that you respect them and you’re committed to making things better? Social work manager Kevin Curtis used University of Utah Health’s value improvement methodology to confront one of the most common challenges in health care—getting patients from the ED to a bed. Using concepts from lean and six sigma, Curtis identified waste, prioritized root causes, and fostered his team’s shared purpose in getting patients quickly to care.