tah Advanced Communications Training (UACT) is a virtual workshop designed to enhance the communication skills of University of Utah Health employees who directly interact with patients. Tailored for healthcare providers, the training covers various communication tools, including setting agendas during initial visits, responding to emotions, delivering serious news, discussing care goals and prognosis, handling medical errors, managing conflicts, and addressing microaggressions. The toolkit provides resources for each skill.
Tools
We all have agendas – make sure you know how to navigate an encounter in a timely fashion and meet everyone’s expectations
- House Model: Visual framework
- First Visit Guide: https://www.vitaltalk.org/guides/first-visit/
Do you know what to say when someone is emotional? Here are some quick tools so you can respond like a pro.
No one likes being the bearer of serious news. Luckily there is a framework to help the conversation go as smooth as possible.
These tools help provide structure when medical situations turn serious and we need to focus on what matters most.
Understand your conflict style and steps to help both parties brainstorm options to succeed
- What is your conflict style: Conflict-Management Styles: Pitfalls and Best Practices - PON - Program on Negotiation at Harvard Law School
- Conflict handout
- Accelerate article: Ground Rules for Successfully Managing Conflict (utah.edu)
